MTNL Bill Payment Options

MTNL (Mahanagar Telephone Nigam Ltd. Mumbai) has now made it easier for its customers to pay the bills, no longer one has to stand in the long queue to pay the telephone or any other bills that a customer gets from MTNL. Various payment methods are now available that can help in avoiding late payment fines.

Online payment option is one of the most lucrative one that MTNL has now introduced. The customer can use his or her credit card or any other form of net banking facility to transfer the required amount from the bank to MTNL. All one needs to do it register with the Bill Junction or Bill Desk. So next time you do not have to wait in the line to reach the counter to pay the bills.

IVRS (Interactive Voice Response System) payment option is another one, one can just pay the bill via telephone. For that one has to dial 1296 (toll free number) from the MTNL mobile or a landline phone follow the instructions, give the Landline number and the CA number, which will be confirmed and then the amount of the outstanding bill will be said. After that the customer has to make the payment through the credit card and keep the transaction number for future dealings. However in IVRS system, no payment of bills will be accepted after the due date.

MTNL counters and drop boxes are also available for paying the bills, At the MTNL counters the customer service people are available where one can give cash or cheques. At the MTNL drop boxes the customer has to put a cheque and no cash is accepted. In the drop box along with the cheque one needs to be dropped with a counter foil in some specific bank boxes like ICICI, Standard Chartered and Bill Box, most of which are located at the important places of the city and railway stations.

Dropping the cheques or paying bills at some nationalized banks can also be done. The banks where MTNL’s bills can be paid are State Bank of India, Punjab National Bank, Dena Bank, Central bank of India, Union Bank of India. Post offices are another place where MTNL’s bills can be paid; over 300 post offices accept cash, while 200 post offices accept cheques. Both Central and Departmental Telegraph Offices also accept the payment of the MTNL telephone bills. List of the post offices accepting the bill payment for MTNL can be found in the website of the company. Axis Bank is also working in collaboration with MTNL as one can pay the bill from the ATM of an Axis Bank at anytime.

All of these are still a bit of a hassle; MTNL has made things much easier for its customers by introducing Electronic Clearing Services, where the bills can be paid electronically via a bank. All one needs to do is fill up the ESC Mandate form and submit it at MTNL CSC, authorizing the stated bank to disburse your money for the bill. The money will be taken from your account about 21 days after the bill has been issues, the customer also gets a chance to set the upper limit for the bill and change it when required.

There is also another scheme provided by MTNL in bill paying system that is Voluntary Deposit Scheme, where a customer can make some money while paying the bills. The customer has to pay an amount for 6 months or year in advance. MTNL will deduct the amount deposited for the bill every month, while the customer can also get interest on the money that he has deposited.

So with all these benefits provided by MTNL, there is less reason for a customer to be a defaulter or suffer from late payment charges.